Section 1 – Processing & Fulfillment

Most ready-to-ship items are processed within 1–3 business days.
Our made-to-order products are crafted fresh and typically ship within 5 business days, ensuring quality and vitality upon arrival.Once your order ships, you will receive an email confirmation with tracking details.

Section 2 – Delivery Times

Delivery times vary depending on your location and the shipping method selected at checkout.
Sacred Mycelium is not responsible for postal delays, customs holds, or other circumstances beyond our control.

Section 3 – Lost or Delayed Packages

If your order is lost in transit, please contact us at Orders@sacredmycelium.com.
We will work with the carrier to locate your package. If it cannot be found, we may issue a refund or replacement at our discretion.

Section 4 – 5-Day After-Arrival Money-Back Guarantee

We stand behind the quality of every item we produce. If your order arrives damaged, incorrect, or compromised, you may request a refund or replacement within 5 days of delivery.To qualify for a refund or replacement:

• Submit your claim within 5 days of the confirmed delivery date.

• Provide clear photos of:

  • The original packaging

  • The shipping label

  • The damaged, contaminated, or incorrect item

• Include your order number and a brief description of the issue.

Requests submitted after 5 days will not be eligible for refunds or replacements.

Contamination Claims

For live cultures, spores, or other biological materials:

• The item must remain unused and unopened in its original packaging.

• You must provide photographic evidence clearly showing contamination.

• If the packaging has been opened, altered, or tampered with, the claim will be denied.

Section 5 – Product-Specific Warranty & Return Conditions

Bloom Bag

• Warranty valid for 20 days from delivery date.

• Bag must remain sealed and unused to qualify.

• Photographs of the sealed bag and any issue may be required during review.

Inocu Bag

• Warranty valid for 20 days from delivery date.

• Bag must remain sealed and unused to qualify.

• A clear video recording of the inoculation process must be submitted, showing that only Sacred Mycelium genetics were used.

• Use of third-party genetics or failure to provide the video will void the 20-day warranty.

Section 6 – Non-Refundable Items

We cannot offer refunds or replacements for:

• Items returned without prior authorization

• Products used, opened, or altered in any way

• Claims submitted after the 5-day guarantee or product-specific warranty period

• Delays caused by postal carriers or incorrect addresses provided by the customer

Section 7 – Return Process

If your claim is approved:

• You will receive return instructions via email.

• Items must be returned in their original packaging unless otherwise instructed.

• Once received and inspected, we will issue your refund or replacement.

• Return shipping costs may be covered at our discretion depending on the situation.

Disclaimer

All products sold by Sacred Mycelium are intended for research, taxonomy, microscopy, and novelty purposes only.
We do not condone or promote the cultivation of active species and assume no liability for misuse.
By placing an order, you acknowledge and accept full responsibility for complying with all applicable local, state, and federal laws.

Contact Us

For any refund, shipping, or warranty inquiries, please contact us at:
📧 Orders@sacredmycelium.comInclude your order number and a brief explanation of the issue so we can assist you as quickly as possible.

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